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Shipping & Returns
 

Delivery

We pack and post all of our items ourselves and we do our best to re-use and recycle our packaging where possible so if your box looks a bit battered it’s because we like trees!

Within Ireland, please allow up to 5 working days for us to process your order and have it delivered, we aim to do it faster but we are only a small company and in case of delays 5 days give us a little wiggle room. For UK delivery please allow 7-10 working days and International orders may take up to two weeks or longer depending on customs. Please be aware that customers are responsible for all custom & duty charges.

Once your order is ready for delivery we’ll email you a notification. If you order on a Friday afternoon the order won’t go out until Monday or Tuesday after a bank holiday. If we think delivery will be delayed we'll email you or call you and let you know

Leave your phone number with your delivery address – we won’t store it, share it or text you – it’s purely for the driver

Delivery in Ireland – Free up to 2kg,
                               -  Anything larger it depends on weight but most of our products weigh under 2kg

Delivery to UK – Small packets €10, Large packets will depend on weight

Rest of World – Dependent on weight

 

Returns Policy

We hope you love what you buy but we know there’s a possibility you’ll change your mind when you get it. So please contact us within 7 days and return the item within 14 days of date of purchase or we can’t accept it. Contact us by emailing hello@desartin.com

Unfortunately as a small business we aren’t in a position to cover your returns postage so you’ll have to pay the return. If you have availed of free shipping at purchase, the cost of returns shipping will be deducted at cost.

We aren’t responsible for loss or damage in shipping so please obtain proof of postage. We go to great lengths to ensure your package is wrapped carefully so please do the same for returns because if it arrives to us broken or damaged we won’t accept the item or refund it. The item must be returned to us in condition for resale.

Deliveries are made during working hours so ensure you provide an address where there will be someone at home, if you won’t be at home then have it delivered to your work address.

Delivery men have a job to do so they won’t wait around.

Any questions please don’t hesitate to drop us a line hello@desartin.com